Question 1

What are the FORMULAS used to calculate the KPI's for different platform?

Accepted Answer

On Campaygn we use certain formulas to calculate the data about the influencers and campaigns.

Here are the formulas that will help to understand how the metrics are calculated at the backend ( On Profiles, Monitors, Lists, Keywords, Leaderboard).

|| NOTE: The formulas are different for each platform.

Question 2

How to use GOOGLE CHROME EXTENSION to add Influencers or missing publications effortlessly?

Accepted Answer

The chrome extension can be used to add missing publications on the monitor and new profiles to Qualified database.

| Please Note: You just need to download and add it to google chrome browser. ( Currently it is only available on chrome )

Here is the link:

https://chrome.google.com/webstore/detail/campaygn-sync/cgdnipgbjceiejaelhcgdlfkbefoclkj

Once it is downloaded, you will be able to see a capital “C” on the top right corner of browser.

| Please note: You can always turn On/Off the chrome extension by going on to google extension settings.

${color}[#004cff](Adding Instagram account)

If you want to add a profile instantly, just go to the influencer's social media account, and then choose the option Add profile to campaygn.
Fill all the details such as Gender type, City, Type and click on Add Profile.

| Please note: Sometimes the chrome extension will keep loading, but usually it takes 2 mins to sync (stories, posts, and profiles). So, just refresh the page and it will be available on campaygn.

${color}[#004cff](Adding missing stories)

While the extension is ON, go to the influencer’s social media account and click on their stories.

|| **You would be able to see 2 options: **

Sync stories to campaygn
Sync

Question 3

How to add SCREENSHOTS of STORIES?

Accepted Answer

If you forgot to add some of the influencers to your monitor when they were publishing stories, then you don't worry, you can still add their stories screenshots manually with steps below:

Click on "Add publications" section which is under "Monitor Settings" inside your monitor.

Select your desired influencer.

Click on Instagram Stories icon, then click on the "Magnifying Glass" icon, to upload screenshots of the stories

Select the date it was posted (optional), the screenshots shouldn't be more than 500 KB, then click "Add publication" button.

Question 4

REVAMP- How to Bulk Import Influencers Using an Excel File?

Accepted Answer

Effortlessly upload large batches of creator profiles—even if some of them aren’t already in the Qualified Database. Here’s your step-by-step guide to using the Excel Import feature.

Here’s how to do it:

Start Your Import:

Once your list is created:

Click the (+) icon at the top-left corner.
Select Import Influencers with Excel.
Click Download the Template to get the required Excel file.

Fill Out the Template The template includes five column headers: Instagram | YouTube | TikTok | Douyin | Redbook 👉 Add the URLs or usernames in the correct column for each platform you want to import.

| ⚠️ Important:Douyin and Redbook accept URLs only — usernames will not work.

Once finished, save your Excel sheet.

Upload & Confirm

Upload your completed file and click Confirm. A pop-up will then appear at the bottom of your screen showing the live import progress. ⏳

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/c/a/66ca71644e60

Question 5

How to utilize AUDIENCE OVERLAP effectively?

Accepted Answer

The "Audience Overlap" allows you to find out the percentage of unique and common (overlapping) audience followers between the Influencers, The audience overlap data you can get in both List and Monitor section.

| | Unique Percentage: The percentage of followers that are unique for the influencer (they do not follow any other influencer) | Common(overlap) Percentage: The percentage of followers that overlap with at least one or two influencer (they follow the same Influencer within the overlap)

In the List feature, there is an ability to get estimated audience overlap data beforehand.

Go inside your created List.
Click on predict campaign.
Enter the estimated publication count and click on save.
Click on reload stats to make sure changes made is updated.
Click on generate audience overlap.
Under the influencers section, the estimated audience overlap is available right beside each influencer( unique and common audience).

![](https://storage.crisp.chat/users/helpdesk/website/

Question 6

How to sync missing/untagged publications of your campaign using the Chrome extension?

Accepted Answer

Now you can directly sync all publications: Instagram stories / posts /reels/ IGTV, tiktok/youtube video that you urgently need on your monitors before 24 hours (by default they are automatically added after 24 hours), please use the chrome extension to achieve the same.

** Click on your Campaygn account name to get the url of the chrome extension**:-

Once the extension is added to your chrome bowser, open the publication directly and click on "sync post with campaygn" button.

Once the publications are synced successfully.
Go to the monitor and click on ADD PUBLICATION.
Select the influencers who content needed to be added.
Then on there profile the synced content will appear accordingly based on the platform.
Then select the contents by click on ADD.
Then finally click on ADD PUBLICATION TO MONITOR.
Once the contents are added to monitor, it will show INCLUDED on the profile page.

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